1. The Customer has the right to withdraw from the agreement without any penalty and without specifying the reason within the term of 14 (fourteen) working days from the receipt of the Products, save the previsions of following paragraph.
  2. The Customer may withdraw from the present agreement and shall send a written notification at the following address:
    Verso
    Ignacio Ferrera
    Lange Gasthuisstraat 9/11
    2000 Antwerp
    Belgium
  3. The written communication with return receipt shall contain:
    • the express will of the Customer to avail himself of the right to withdraw from the agreement;
    • the details of the Products in relation to which the Customer wishes to withdrawal;
    • the order number issued at the time of the purchase.
  4. The above notification may be sent within the above stated period of 7 (seven) working days also via telegram, telex, fax. Verso will use it’s best endeavors to satisfy the Customer. Moreover once the product has been sent the order may no longer be modified nor deleted until the Products has been duly returned to Verso. To this extent please refer to the prevision of the paragraph 9.3. below.
  5. The purchased goods may be returned within maximum 7 (seven) days from the delivery date. The refunds will be issued in the same form as was utilized for payment. The Products purchased online cannot be refunded nor returned in the Verso shop.
  6. All the delivery expenses for the return of the Products shall be borne by the Customer: each and any cost borne by the Customer for the return is not refundable.
  7. Verso reserves the right to refuse the return of those Products that do conform to the prevision of the below paragraph 9.6. The delivery cost are not refundable.
  8. Verso will refund the entire cost of the Product(s) that are returned by the Customer not worn, not used and not damaged and accompanied by relevant the invoice. Each delivery contains easy to follow instructions for the return of the Products. Verso, undertakes to promptly refund the Customer within (30) thirty days from the written order cancellation request and receipt of the goods. Once the refund has been completed Verso will send a confirmation e-mail.
  9. Verso recommends to use a courier for the return of the Product(s) in order to allow the tracking of the shipment. Verso will not be held responsible for the refund or the compensation of those Products that have been lost, stolen or damaged.
  10. All items purchased during the sales period, at a discounted price, are non-exchangeable and non-refundable. All sales of such items are final.